Support Center

My kids apps are not showing. How to unhide them?

Last Updated: Oct 08, 2018 07:33AM PDT

Sometimes the apps on your kids' iOS device will not show when screen time is over. The best and quickest solution is to remove the Profile from your kids' device and add it back:
 
  1. On your kids' iOS device, tap the Settings app icon (the one with the gray gears)

     
  2. Tap the General option

     
  3. Scroll down to the Device Management or Profiles section

     
  4. Tap the unGlue profile

     
  5. Tap the red Remove Management button. If the device has a passcode, you will need to enter it

     
  6. Exit the Settings app
     
  7. Next, add the profile again by going to this URL on your kids' device: https://pair.unglue.com
     
  8. Log in using your email and unGlue password and follow the instructions. You can find a step by step guide here: http://support.unglue.com/customer/portal/articles/2956851-how-to-pair-my-child-device-
Did you find this article helpful?
1560e66b46356ac57bf82a926226eb86f@unglue.desk-mail.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete