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Getting "The new MDM payload does not match the old payload" error

Last Updated: Aug 01, 2018 10:02AM PDT

If you are getting the "The new MDM payload does not match the old payload" error "Mobile Device Management is already installed" error while setting up your child's iOS device, it means there is another MDM profile already installed. This other profile can be an old unGlue profile or another screen time management app. Apple does not allow more than one MDM profile to be on a device.

To resolve this issue, follow these steps:
  1. Tap on the Settings app (gray gear) and tap on General
     
  2. Scroll down and tap on the Device Management section and tap 

     
  3. If you see an unGlue Profile or a different profile (like OurPact for example), you will need to remove it as Apple allows only one Mobile Device Management profile. Tap it

     
  4. Tap on the red Remove Management button at the bottom

     
  5. Try installing the Kids App again. This error should not appear again.
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