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VPN is missing from kid's device after installing Home Monitor

Last Updated: May 18, 2018 05:19PM PDT

unGlue tracks and reports on any Internet-accessible apps, websites, games and social media platforms through our different products that we offer. One is through the install of our mobile apps for mobile devices, which enables mobile devices to be monitored whether connected to WiFi networks or even cellular.

The other is through our Home Monitor Service, which monitors additional devices that are connected to your home network, which can include mobile devices and includes computers, game consoles, Smart TVs. etc.

When a mobile device is connected to the home network that is using the Home Monitor service (or Puck), the VPN that is installed on your kid's devices is temporarily turned off as the device is already being monitored through the Home Monitor service on your network.

As soon as your kid's phone is outside of the home network however and connects to the internet either through another WiFi network or Cellular, the VPN will reconnect on for monitoring.
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