Support Center

Kids App (iOS) does not pair / connect with my Parent App

Last Updated: Jun 11, 2018 06:28PM PDT

We recommend to uninstall and reinstall the Kids App to see if that will reset the pairing process for install.

Please make sure that the devices are on the same WiFi network and that the device does not have the Restrictions set to prevent the installation of the Kids app as well as restrictions with the use of the browser. 

If there is ANY restriction, please remove temporarily until the install process has been completed and then it can be reset. Please ensure as well that the Safari browser access is turned on for the device during the install process and make sure that the device is up to date in its iOS updates.

To uninstall the Kids app, follow the steps described here: How to uninstall the Kids App
Upon uninstalling the app, go back to your Parent App to reinstall the Kids app back to your child's device: How to reinstall the Kids app
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