Support Center

What are the steps to cancel my membership?

Last Updated: Jul 02, 2018 06:34AM PDT

For Apple devices, to cancel your unGlue Premium subscription, the request would be handled through the Apple App Store. Follow the instructions below:
  1. From your device’s home screen select and open the App Store
     
  2. Select Featured from the menu at the bottom left corner of the screen
     
  3. Scroll down to the bottom of the page and select Apple ID
     
  4. Select View Apple ID
     
  5. Enter your password and press OK
     
  6. Scroll down and select Subscriptions. If you don’t have any app subscriptions this button will not be displayed
     
  7. You’ll be taken to your App Subscriptions page. Select your unGlue subscription from the options
     
  8. Tap On to toggle the switch to Off
     
  9. You’ll receive a confirmation message. Select Turn Off to confirm your choice
     
  10. Once the subscription has been canceled, please note, your account will revert to unGlue Limited
For Google Play Store, please follow the instructions described here

**Please Note: We do not provide refunds or credits for any partial time left on your account. To ensure proper cancellation of your service, please cancel at least 24 hours before the end of your next billing cycle. We are not responsible for any charges that are incurred as a result of failing to cancel your Premium Services within 24 hours of your next billing cycle.
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