Support Center

VPN Authentication Problem

Last Updated: May 29, 2018 10:49PM PDT

If you get a notification asking for a VPN authentication, you’re experiencing a known bug. Please send us a screenshot of your unGlue VPN settings so we can understand your specific data to find a solution.
  1. On your child’s device, tap Settings

  2. In Settings, go to General --> VPN:
  3. Tap on the (i) info for unGlue VPN

  4. Take a screenshot of the information for unGlue VPN and send to​
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