Support Center

VPN Authentication Problem

Last Updated: Sep 11, 2017 02:09PM PDT

If you get a notification asking for a VPN authentication, you’re experiencing a known bug. Please send us a screenshot of your unGlue VPN settings so we can understand your specific data to find a solution.

 Step 1: In your child's iOS device, go to Settings > General > VPN

    1. On your child’s device, tap Settings:

      2. In Settings, go to General > VPN:



Step 2: Go to (i) info for unGlue VPN.


Step 3: Take a screenshot of the information for unGlue VPN and send to


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