If you’re having trouble seeing usage in your child’s report, the VPN might not be installed correctly. unGlue monitors, tracks, and manages internet activity through a virtual private network (VPN). You’ll know that the device is being properly tracked when you see a VPN notification in the upper right corner of the phone.
On iOS devices, you should see a “VPN” label.
On Android devices, you should see an unGlue icon at the top.
If you don’t see either notification, please reach out to our awesome customer support at firstname.lastname@example.org.