Support Center

Why am I not seeing ANY activity in the report?

Last Updated: Sep 11, 2017 02:11PM PDT
If you’re having trouble seeing usage in your child’s report, the VPN might not be installed correctly. unGlue monitors, tracks, and manages internet activity through a virtual private network (VPN). You’ll know that the device is being properly tracked when you see a VPN notification in the upper right corner of the phone.

On iOS devices, you should a “VPN” label.
On Android devices, you should see an icon of a key.

If you don’t see either notification, please reach out to our awesome customer support at support@unglue.com

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