Support Center

My kid doesn’t have ANY of these apps! Why are they in the report?

Last Updated: Sep 11, 2017 02:11PM PDT
Many of these apps have, what we call, "background noise", which is activity when apps run in the background without the device owner's knowledge or action. Oftentimes, ads on websites, games, or apps will also run on a device.

We are diligently working on removing these background noises from everyone's usage report. We try our best to make sure you are seeing relevant and accurate reports, but please let us know of specific activity that shouldn’t be there by reaching out to us at so we can help you unGlue your family correctly!

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