Support Center

How do I set up the unGlue Puck?

Last Updated: Nov 10, 2017 04:23PM PST

 

Step 1: Start the setup process from the unGlue Parent App.
1. Open the unGlue Parent App. Tap at the bottom of the screen “Do your kids have a computer, Xbox, Nintendo, or more?”
 

 
2. Make sure you're connected to your home Wi-Fi network.

3. 
Select that you do not have a suitable computer for the unGlue Home Monitor. Select that you own the unGlue Puck.
 
 

unGlue Puck Setup

Step 1: Ensure unGlue Puck is plugged in correctly.
1. Plug unGlue Puck into the router with the network cable.
 
  

2. Plug unGlue Puck into a power source.
 
 

Step 2: Confirm the unGlue Puck is lit.
There are three different status lights for the unGlue Puck. Fast blinking light means that the unGlue Puck is starting up. A slow blink means the unGlue Puck is ready for pairing and a solid light means the unGlue Puck has been successfully paired. At this point the light should be blinking which means it is ready to pair with the unGlue Parent App, click "Continue".


Step 3: Wait for unGlue Parent App to pair with unGlue Puck.
Follow steps within the unGlue Parent App to begin the pairing process.

 
Step 3: Complete pairing process.
Once the unGlue Puck has a steady white light, the Parent App will have completed pairing. Select which devices you want to enable monitoring.

If you run into any other issues please contact Customer Support at support@unglue.com directly to help sort out your issue. Thanks again!

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