If you’re still having trouble connecting, you can temporarily turn off the VPN. We recommend against this because the device will no longer be monitored and your kid’s report may not reflect accurate activity from that device.
To turn off the VPN in the iOS device for your child:
Step 1. In your iOS device, go to Settings > General > VPN
Step 2. Tap on "unGlue VPN"
Step 3. Tap on "Connect on Demand" and turn the toggle OFF (it will turn grey).
Step 4. Return to "Settings" to make sure that "VPN" is not connected.