Support Center

I need to connect the device to the internet NOW.

Last Updated: Sep 11, 2017 06:14PM PDT
If you’re still having trouble connecting, you can temporarily turn off the VPN. We recommend against this because the device will no longer be monitored and your kid’s report may not reflect accurate activity from that device. 

To turn off the VPN in the iOS device for your child: 


Step 1. In your iOS device, go to Settings > General VPN

 


 

Step 2. Tap on "unGlue VPN"

 

 

Step 3. Tap on "Connect on Demand" and turn the toggle OFF (it will turn grey).

 

 

Step 4. Return to "Settings" to make sure that "VPN" is not connected.

 
 

 

 

Contact Us

560e66b46356ac57bf82a926226eb86f@unglue.desk-mail.com
http://assets3.desk.com/
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