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I need to connect the device to the internet NOW.

Last Updated: Sep 11, 2017 06:14PM PDT

If you’re still having trouble connecting, you can temporarily turn off the VPN. We recommend against this because the device will no longer be monitored and your kid’s report may not reflect accurate activity from that device. 

To turn off the VPN in the iOS device for your child: 

Step 1. In your iOS device, go to Settings > General VPN



Step 2. Tap on "unGlue VPN"



Step 3. Tap on "Connect on Demand" and turn the toggle OFF (it will turn grey).



Step 4. Return to "Settings" to make sure that "VPN" is not connected.



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