Support Center

The VPN keeps saying “connecting” when I turn on my device. Why can’t I connect to the internet?

Last Updated: Sep 11, 2017 06:14PM PDT

unGlue monitors usage through a virtual private network (VPN). Sometimes, the servers on the VPN network may take a few moments to reconnect to our servers. This prevents access to the internet for a brief period, but afterwards, your child should be able to access the internet. Our engineers are aware of this technical issue and are hard at work making sure there is minimal lag time so your family has a seamless unGlue experience.
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